Last Updated on August 26, 2021 by Oddmund Groette
I have been a customer at Interactive Brokers for the last 11 years, and on and off many years prior to that. Not only have I been a profitable customer for them, but I have also given them a double-digit number of traders and investors for free.
However, my recent experience with them is a reason for concern, not to mention the business model itself. Not only are your assets at risk if Interactive Brokers face bankruptcy, but your assets are additionally at risk of being “frozen” for a substantial amount of time:
Interactive Brokers’ back-office practices are such a weak part of their operation that it might be time to move some assets out of IB to mitigate risk. Why? Their compliance department seems painfully slow and disorganized. Things that should take days, take months – many months, actually.
What happens if Interactive Brokers goes bust?
Your assets at Interactive Brokers are held “in street name”. What does “in street name” mean? It means your assets are not held in your name. If you own shares in Apple, your name doesn’t show up in the registry, but Interactive Brokers does. That means Interactive Broker is the official owner, while you are the beneficial owner of the rights. Interactive Brokers are the official owner on behalf of you.
Why on earth do they keep shares “in street name” when, for example, Scandinavian brokers register shares on the true beneficiary?
IB claims it’s to lower trading costs. The argument is to facilitate a quick and cheap change of ownership. Mind you, IB’s business model is no different from other US brokers, it’s the same whatever broker you’re using. To get more trading, IB charges a 10 USD inactivity fee.
However, most brokers, do offer direct ownership if you ask for it. IB doesn’t. I know several have asked to pay more in commission in order to get their assets separated from IB’s business operations, but to no avail.
The implications are clear: if IB goes belly up (bankrupt) you get distributed what is left of the assets in IB. Your assets are a liability in the balance sheet of IB. Another safety valve is the guarantee from the regulator: 500 000 USD in the US, 20 000 EUR in Ireland, and 100 000 EUR in Hungary. In other words, your money is at risk. The good thing is that IB has implemented higher margins than most brokers to mitigate risk and black swan events.
IB has a good track record and the main owner, Thomas Peterffy, has skin in the game. Personally, I’m not afraid of my assets, as IB is well capitalized.
Now enter a new form of risk: lack of support and compliance risk:
Compliance and Brexit mess at Interactive Brokers
I guess most traders and investors have experienced the hassle and wasted time spent on anti-money laundering measures. I went through this hassle with IB in 2020:
Documenting source of wealth (SOW) at Interactive Brokers:
I opened my current account in 2011. Over the years I have opened several accounts to separate the strategies and time frames/strategies, but during 2020 I had two accounts: one with a negligible 2000 USD, and one with a significant amount.
It was smooth sailing until July 2020 when suddenly they asked for detailed documentation of how I obtained my source of wealth (SOW). To ask for SOW is part of the Know Your Customer (KYC) procedure. This is standard practice in all financial institutions because lawmakers have decided that everyone is guilty of laundering money until you prove your innocence.
I was asked to fill out this form which all new accounts need to sign, I believe. This was my first compliance question from IB ever. If you read carefully, you’ll notice the form is pretty ambiguous and poorly formulated.
Put short, IB wants you to provide documentation of the sources of ALL your assets, not only what you have deposited at IB. (I suspect I had to fill out the SOW because of my residency in a country with a history of laundering money.)
Long story short, after several e-mail exchanges and three months of account review they accepted my SOW in late October 2020. Three e-mail were exchanged and several misunderstandings along the way. IB takes weeks to answer, and gives you just a few days to answer, even though they require bank statements or other proof decades back (in my case need to go back to 2003). This is, of course, problematic because most banks keep statements just for ten years.
On a sidenote: in one of the e-mails I sent to IB during the account review, I was required to provide info on my name change. Mind you, I have not changed my name – ever – and I had no idea what kind of name change they referred to. Only guessing, I assume they don’t know the difference between my last name “Grøtte” and my English version which is “Groette”. All this is provided in my passport and should be basic stuff to check for any knowledgeable compliance department. To clear up the name mess I replied to one already existing open ticket I had with support, but to this day is still unanswered. I assume they were happy with my answer (but who knows).
IB migrates EU customer out of the UK: Brexit mess
The FCA has regulated EU residents at IB in the UK, but Brexit means IB no longer can serve customers residing in the EU from the UK. In December all EU residents at IB received an e-mail about the issues with Brexit. IB has apparently set up three new entities in Ireland, Luxemburg, and Hungary to keep on serving their EU residents. I’m an EU resident, so this mess, unfortunately, applies to me.
I had the option of staying at IB-UK, which means my accounts could only close positions, not open new positions, or agree to transfer to Hungary/Central Europe. I tried several times to contact support to ask if I could be transferred elsewhere, but gave up after waiting for hours. The thought of being regulated by a Hungarian entity is not very tempting. As recently as 2010 Hungary nationalized its private pension system.
Long story short, I agreed to transfer to Hungary. I read through the provided documentation. One of the details was that I agreed to transfer all the KYC documentation collected while at IB-UK.
In late December I was asked to provide a copy of my passport or national identity to get ready for the migration. So I did.
Nothing happened for weeks. One of my friends was migrated on the 6th of January, and I assumed it was just a matter of days before my accounts were transferred to Hungary/CE.
Well into January I was again asked for a copy of my passport. I uploaded my ID for a second time. However, my account(s) were still not migrated.
Late on Friday the 5th of February I got an e-mail saying my accounts were ready to be migrated:
On 05 FEB 2021, we will create your new IB-CE account, using the same information and configuration as your IB-UK account. To ensure that this information is properly replicated, you will be restricted from changing the account information and configuration of your IB-UK account effective 05 FEB 2021. This includes changes to your phone number, residential address, email address, market data subscriptions, banking instructions and enrollment in any programs or services.
Your IB-CE account requires formal approval prior to completion of the transfer. While we anticipate this taking place on 05 FEB 2021, there may be instances where we are waiting for you to submit updated documents (e.g., proof of address) required to approve your account. To avoid any transfer delays, we ask that you review the Pending Tasks link located in the upper right-hand corner of your Client Portal and provide any requested documents.
(The last sentence highlighted by me).
Great. Finally sorted!
Unfortunately, when I logged in to my Account Management, to my dismay I was again being asked to submit documentation about my SOW (three months since I provided them with the exact same documentation). And not to forget I need to upload a copy of my ID for the third time.
On Monday 8th of February, I logged in to the chat support and miraculously managed to get through after only one hour of waiting. I was wondering, is it really necessary to spend time providing the SOW when they already have the documentation? Dmitriy at the chat was nice and kind, but unfortunately unable to help me. I was asked to wait while he put me over to the right department. Of course, the chat disconnected and never reconnected.
Then, on the 9th of February, I received an e-mail with the headline “account transfer – complete”. Again, hopeful this mess was finally sorted, I logged in to discover only my “dormant” account was migrated.
So, in order to be up to date and hopefully able to place a trade again, on the 9th of February I spent 3-4 hours uploading my 40 MB of documentation from banks and broker statements. I naively believed this was just a quick formality.
I was wrong. As of today, 22nd of March 2021, all my documents still read “received – being processed”. This is 81 days after my accounts were supposed to be migrated and ready to trade.
I contacted support again, and after one hour of waiting, I managed to get through to support only to be told they are transferring accounts daily and I need to be patient.
Am I the only one with problems? Apparently not. This is a random comment from a discussion forum:
Important to know, I live in xxxxxx, so I think after Brexit the responsable IBKR location is Ireland.
With beginning this year, I founded a new company for professional trading. Immediately after, I requested a new IBKR account.
Now, after more than 40 days (!!!), the application is still being processed. It is to cry for.
The communication with the new accounting team is annoying. Questions are asked that were answered weeks ago. Customer support said, that they are completely overwhelmed right now.
For me this is a nightmare. I made 0 trades this year.
Has anyone had similar experiences here?
Yesterday I got my account! After 62 days of waiting, what a shame.
Based on everything I have heard over the last few months, I wouldn’t touch IBKR with a ten-foot pole.
I like IB and have gotten used to their software, which is excellent. Thus, I have “switching costs”. IB has low commissions and I believe my assets are reasonably safe because IB is well-capitalized. However, in these times, where compliance is getting stricter every year, you need to use brokers that have accessible support. Unfortunately, IB is mostly based on automation and that puts you at the same risk as what happened to me. If you open an account you have to put some thoughts on this issue.
My simple problems took months and your asset might be “frozen” during those periods. To me it seems IB has a disorganized back office.