Is Interactive Brokers Safe? (Assets in Street Name And Poor Support)

Last Updated on July 7, 2022 by Oddmund Groette

Is Interactive Brokers safe? I have been a customer at Interactive Brokers (IB) for the last 11 years, and on and off many years prior to that. I love IB as a broker, but my capital is at risk: 

Your assets in IB are not segregated but held in “street name” and thus you are liable to losses if IB defaults or goes bankrupt.

But perhaps worse than being held in “street name” is Interactive Brokers’ weak, automated, and poor back-office practices. The “support” is such a weak part of their operation that it might be time to move some assets out of IB to mitigate risk. Why? Their compliance department seems painfully slow and disorganized. Things that should take days, take months – many months, actually.

My recent experience with them is a reason for concern, not to mention the business model itself. Not only are your assets at risk if Interactive Brokers face bankruptcy, but your assets are additionally at risk of being “frozen” for a substantial amount of time because of automation and weak support.

First, let’s explain what it means when assets are held in “street name”:

What happens if Interactive Brokers goes bankrupt?

Your assets at Interactive Brokers are held “in street name”.

What does “in street name” mean? It means your assets are not held in your name. If you own shares in Apple, your name doesn’t show up in the registry, but Interactive Brokers does. That means Interactive Broker is the official owner, while you are the beneficial owner of the rights. Interactive Brokers are the official owner on behalf of you.

Why on earth do they keep shares “in street name” when, for example, Scandinavian brokers register shares on the true beneficiary?

IB claims it’s to lower trading costs. The argument is to facilitate a quick and cheap change of ownership. Mind you, IB’s business model is no different from other US brokers, it’s the same whatever broker you’re using. To get more trading, IB charges a 10 USD inactivity fee (edit: removed in Q4 2021).

However, most brokers, do offer direct ownership if you ask for it. IB doesn’t. I know several traders and investors have asked to pay more in commissions or custody fees in order to get their assets separated from IB’s business operations, but to no avail.

The implications are clear: if IB goes bankrupt you get distributed what is left of the assets in IB. Your assets are a liability in the balance sheet of IB.

A safety valve is a guarantee from the regulator: 500 000 USD in the US, 20 000 EUR in Ireland, and 100 000 EUR in Hungary. In other words, your money is at risk. The good thing is that IB has implemented higher margins than most brokers to mitigate risk and black swan events. IB has additionally several billion USD more of equity than required by the regulators.

IB has a good track record and the main owner, Thomas Peterffy, has skin in the game. Personally, I’m not afraid of my assets, as IB is well capitalized.

Now enter a new form of risk: lack of support and compliance risk:

Compliance mess at Interactive Brokers

I guess most traders and investors have experienced the hassle and wasted time spent on anti-money laundering measures. I went through this hassle with IB in 2020:

Documenting source of wealth (SOW) at Interactive Brokers:

I opened my current account in 2011. Over the years I have opened several accounts to separate the strategies and time frames/strategies, but during 2020 I had two accounts: one with a negligible 2000 USD, and one with a significant amount.

It was smooth sailing until July 2020 when suddenly they asked for detailed documentation of how I obtained my source of wealth (SOW). To ask for SOW is part of the Know Your Customer (KYC) procedure. This is standard practice in all financial institutions because lawmakers have decided that everyone is guilty of laundering money until you prove your innocence.

I was asked to fill out this form which all new accounts need to sign, I believe. This was my first compliance question from IB – ever. If you read carefully, you’ll notice the form is pretty ambiguous and poorly formulated.

Put short, IB wants you to provide documentation of the sources of ALL your assets, not only what you have deposited at IB. (I suspect it doesn’t help to have a residency in a country with a history of laundering money.)

Long story short, after several e-mail exchanges and three months of account review they accepted my SOW in late October 2020. many e-mails and several misunderstandings along the way. IB takes weeks to answer, and gives you just a few days to answer, even though they require bank statements or other proof decades back (in my case I needed to go back to 2003). This is, of course, problematic because most banks keep statements max for ten years.

On a sidenote: in one of the e-mails I sent to IB during the account review, I was required to provide info on my name change. Mind you, I have not changed my name – ever – and I had no idea what kind of name change they referred to. Only guessing, I assume they don’t know the difference between my last name “Grøtte” and my English version which is “Groette”. All this is provided in my passport and should be basic stuff for any knowledgeable compliance department. To clear up the name mess I replied to one already existing open support ticket, but to this day is still unanswered. I assume they were happy with my answer (but who knows).

IB migrates EU customer out of the UK: Brexit mess

The FCA has regulated EU residents at IB in the UK, but Brexit means IB no longer can serve customers residing in the EU from the UK. In December 2020 all EU residents at IB received an e-mail about the issues with Brexit. IB has apparently set up three new entities in Ireland, Luxemburg (edit: shut down per 4Q 2021), and Hungary to keep on serving their EU residents. I’m an EU resident, unfortunately, I would say, so this mess applies to me.

I had the option of staying at IB-UK, which means my accounts could only close positions, not open new positions, or agree to transfer to Hungary/Central Europe. I tried several times to contact support to ask if I could be transferred elsewhere, but gave up after waiting for hours on the phone. The thought of being regulated by a Hungarian entity is not very tempting. As recently as 2010 Hungary nationalized its private pension system.

Long story short, I agreed to transfer to Hungary. I read through the provided documentation. One of the details was that I agreed to transfer all the KYC documentation collected while at IB-UK.

In late December I was asked to provide a copy of my passport or national identity to get ready for the migration. So I did.

Nothing happened for weeks. One of my friends was migrated on the 6th of January, and I assumed it was just a matter of days before my accounts were transferred to Hungary/CE.

Well into January I was again asked for a copy of my passport. I uploaded my ID for a second time. However, my account(s) were still not migrated.

Late on Friday the 5th of February I got an e-mail saying my accounts were ready to be migrated:

On 05 FEB 2021, we will create your new IB-CE account, using the same information and configuration as your IB-UK account. To ensure that this information is properly replicated, you will be restricted from changing the account information and configuration of your IB-UK account effective 05 FEB 2021. This includes changes to your phone number, residential address, email address, market data subscriptions, banking instructions and enrollment in any programs or services.

Your IB-CE account requires formal approval prior to completion of the transfer. While we anticipate this taking place on 05 FEB 2021, there may be instances where we are waiting for you to submit updated documents (e.g., proof of address) required to approve your account. To avoid any transfer delays, we ask that you review the Pending Tasks link located in the upper right-hand corner of your Client Portal and provide any requested documents.

(The last sentence highlighted by me).

Great. Finally sorted!

Unfortunately, when I logged in to my Account Management, to my dismay I was again being asked to submit documentation about my SOW (three months since I provided them with the exact same documentation). And not to forget I need to upload a copy of my ID for the third time.

On Monday 8th of February, I logged in to the chat support and miraculously managed to get through after only one hour of waiting. I was wondering, is it really necessary to spend time providing the SOW when they already have the documentation? Dmitriy at the chat was nice and kind, but unfortunately unable to help me. I was asked to wait while he put me over to the right department. Of course, the chat disconnected and never reconnected.

Then, on the 9th of February, I received an e-mail with the headline “account transfer – complete”. Again, hopeful this mess was finally sorted, I logged in to discover only my “dormant” account was migrated.

So, in order to be up to date and hopefully able to place a trade again, on the 9th of February I spent 3-4 hours uploading my 40 MB of documentation from banks and broker statements. I naively believed this was just a quick formality.

I was wrong. As of today, 22nd of March 2021, all my documents still read “received – being processed”. This is 81 days after my accounts were supposed to be migrated and ready to trade.

I contacted support again, and after one hour of waiting, I managed to get through to support only to be told they are transferring accounts daily and I need to be patient.

Am I the only one with problems? Apparently not. This is a random comment from a discussion forum:

Important to know, I live in xxxxxx, so I think after Brexit the responsable IBKR location is Ireland.

With beginning this year, I founded a new company for professional trading. Immediately after, I requested a new IBKR account.

Now, after more than 40 days (!!!), the application is still being processed. It is to cry for.

The communication with the new accounting team is annoying. Questions are asked that were answered weeks ago. Customer support said, that they are completely overwhelmed right now.

For me this is a nightmare. I made 0 trades this year.

Has anyone had similar experiences here?

……………………

Yesterday I got my account! After 62 days of waiting, what a shame.

……………………

Based on everything I have heard over the last few months, I wouldn’t touch IBKR with a ten-foot pole.

(Edit: my accounts were migrated in early April.)

Opening a corporate account at Interactive Brokers

At the end of the article, we would like to mention how it is to open a corporate account at Interactive Brokers.

The EU has draconian measures to combat money laundering, and the result is an enormous amount of paper burden both for IB and the client. We are at a loss how this can help the ease of doing business in Europe.

We had the (misfortune) of going through this process recently, and we can confirm it’s a task that most likely takes a day or many hours.

Just look at the requirements:

And behind the scenes IB does this:

Again, several of the tasks are ambiguous. For example, IB asks the source of wealth for the company and how the account is being funded, but they also require you to fill out a form for your personal source of wealth and show the percentages used to fund the account (which doesn’t make sense).

Conclusion: Is interactive Brokers safe?

We have previously written an article how to choose the best stock broker, and we recommend spending some time thinking about what kind of services you need.

IB is a fantastic broker. I have gotten used to their software, which is excellent. Thus, I have “switching costs”. IB has low commissions and I believe my assets are reasonably safe because IB is well-capitalized.

However, in these times, where compliance is getting stricter every year, you need to use brokers that have accessible support.

Unfortunately, IB is mostly based on automation and that puts you at the same risk as what happened to me. If you open an account you have to put some thoughts on this issue.

Is Interactive Brokers safe? The combination of assets being held in “street name” and the poor and automated support is reason for concern. My simple problems took months and assets might be “frozen” during those periods. To me, it seems IB has a disorganized back office.

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  • I feel your pain. Same here, as you know, but not in the same proportion thankfully.

    IBKR was so unprepared with Brexit that it proves the company is not managed properly. That should be a red alert for anyone.

    On the Nasdaq exchange, the IBKR stock is at a new high. But all customers should monitor the share price carefully as I guess any problem may appear in it first.

  • I have had recent similar issues dealing with IB support. Like you, I maintain a large and small account at IB to segment for different purposes and strategies. In October I logged in to my small account to find it was blocked for trading due to their UI not recognizing that compliance documents I had provided were actually provided. It was supposedly escalated to the developers to look into it. Since October (e.g. 6 MONTHS) I have received nothing but “no update to your issue” responses to my inquiries and I literally have been unable to trade, which for a broker, would seem to warrant a “severity 1” level of attention. I am going to close that account if only to move my funds into my other still functional account but given their handling and the issues you have raised, maybe its time to look elsewhere.

  • You’re not wrong. I’m happy with them, but the compliance issues are a lot easier for US resident citizens 🙁

  • No one customer is very important to them. Even small funds in the millions have similar complaints.

  • Yep, I am looking for alternative too. In my list:
    cobratrading.com
    centerpointsecurities.com

    Happy to read feedback or other broker names.

  • Thanks for suggestions. Personally, I want one who can facilitate both short- and long-term positions/trading.
    I contacted both Degiro and SaxoBank today. I got a reply within one hour at both. Degiro is ineligible. Saxo Bank I know nothing about.

    Yesterday I received an automatic e-mail from IB saying they no longer can serve my account because I have not completed the required tasks for migration. It turns out that they have a time limit, but IBKR are at fault themselves because they have not looked at my documents I provided eight weeks ago…. Quite incredible.

    • Are you still looking for another broker that is “safer” than Interactive Brokers ?? I am starting to read most of your articles and you have a lot of good info. Maybe finding out what are the chances/probabilities of Interactive Brokers going belly up as compared to any other brokers with equivalent market access, would help too.

  • Hi Basil,
    Yes, I’m looking. But I will not abandon IB completely – I have too many coding made for IB to let it go. And frankly, there are not many options to IB. Most likely I will split my accounts between IB and Saxo Bank.

    I’m looking at different options and will write an article later. If you have suggestions, they are welcome.

    O.G.

  • Hi there,
    My experience with Saxo Bank was bad. I closed my account. According to internet forum, I am not the only one to be disappointed with Saxo Bank.

    • Thanks, Candide. But this was for a short-term trading account?

      I will still do all my short-term trading at IB, but some “intermediate” and long-term positions might be transferred.

  • Nope, it was for long-term positions. They don’t know how to handle taxation for international dividends and they take ages to correct their errors (or they don’t correct at all). Also, they promised me that they accept and service offshore funds before I opened an account. Afterwards, they couldn’t. When you read forum about them, you find dozens of similar cases or worse. They are very aggressive commercially but they can’t deliver.